SwordsDirect
SwordsDirect Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SwordsDirect has 3.8 star rating based on 1 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Easy to order, Fast shipment, Good price.
Cons: Terrible customer service.Review authors value the most Exchange, Refund and Cancellation Policy and Website. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is low according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SwordsDirect has 3.8 star rating based on 1 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Easy to order, Fast shipment, Good price.
Cons: Terrible customer service.Review authors value the most Exchange, Refund and Cancellation Policy and Website. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is low according to consumer reviews.
Moldy product
I ordered a leather and metal replica. The item arrived in the designated time. When I opened the package, I found the leather portions of the item completely covered in white mold.
I contacted SwordsDirect by phone and left a voice mail explaining the situation. I received a call later that day advising they would replace the item and would be emailing me a shipping label "shortly." Several hours later, I contacted the company by phone to inform them that i had no yet received the shipping label. No answer, left VM. 5pm arrived, no shipping label and no response/callback from the company. I called and business was closed. I received an email from them later that evening stating that the shipping label would be sent first thing in the morning.
Morning came, no label. I called the company, left a VM then emailed the company. Still no response. I looked for item on other website and found the item was discontinued and no longer available. I was now concerned that the replacement would not be available. Emailed the company to ask for guarantee of replacement. Company emailed back, no shipping label, and stated that the item has been discontinued and could not guarantee that a replacement was available now or that any would be left in stock once my item had been returned. I replied, offering to keep the damaged item and clean it if they provided a discounted amount back to my credit card. They responded stating they could now guarantee a replacement, still no shipping label.
I was skeptical at this point since they first said they couldn't guarantee a replacement and now they are saying they can guarantee one but only after I mention review sites and social media. I requested they send me a replacement first and I would return the damaged item once I had received the replacement, reminding them they had my credit card information and with my email I was authorizing them to charge my credit card for the replacement item if I failed to ship the original item within 5 business days. If they were unable to do so, please provide the requested discount to my credit card. Advised them that I was still willing to give them a positive review on review sites and social media if they made this right.
They attempted to contact me by phone several times but at this point I wanted all communication in writing. By end of day, they simply responded to my email with the return/shipping label and instructions, ignoring all of my previous emailed comments and concerns.
I contacted the manufacturer by phone (Atlanta Cutlery) and received a courteous and friendly representative who was able to assist me with verifying there were plenty of replacements in stock.
I shipped the item back on Monday and contacted Atlanta Cutlery to inform them that the item had been shipped. I spoke with the person in charge of wholesale goods who took it upon herself to walk into the warehouse, find the replacement item, set it aside and inspect it to ensure that it was not also moldy. She stated it would be shipped out Tuesday as UPS had already done their pick-up for that day.
At this point I was working with Atlanta Cutlery in the replacement process and no longer was reaching out to SwordsDirect.
I will not be doing business with SwordsDirect again in the future and will be placing my experience on social media to get the word out.
- Fast shipment
- Good price
- Easy to order
- 2 days before sending return label
- Terrible customer service
Return policy is impossible to adhere to
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I too received a runaround from customer service at Swords Direct, because I bought a sword cane in mid-April to give to my disabled veteran Dad for Father's day, but when I gave it to him, it could not be opened. NGW "Customer Service" told me that the time frame for return had expired.
They then ignored several more emails I sent.I am stuck with an item that doesn't work, and out $50.
(But I did find a GOOD sword cane for Dad elsewhere.) Do not order from Swords Direct. They care only about the money, and not the customer.
!!!